Program Information
GoRaleigh Access (formerly ART)
Location
Telephone Numbers and Contact Information
Telephone 1:Telephone 2:
Telephone 3:
Fax:
Web Page: www.raleighnc.gov/home/content/PWksTransit/Articles/AccessibleRaleighTransportation.html
Program Details
Eligibility: Tier II Complex eligibility rules based on ADA requirements.
Fees: No application fee. Tier II cost is twice the fixed route base fare.
Intake Process: Fill out application. Takes about 3-4 weeks to process Tier II application.
Service Area: ADA Paratransit Service is within 3/4 of a mile of a fixed city transit system bus route.
Program Description:
Seniors (age 65+) can ride regular city buses for FREE with GO TRIANGLE card, which must be obtained at 222 W. Hargett St, Rm 439. May transport to medical clinics at Duke and UNC Hospital Systems through use of a GoTriangle van at a charge of $4 one way or $8 round trip. Disabled ID card gives 1/2 off. For those who are unable to use the regular buses, GoRaleigh Access is a program serving Raleigh and Wake Forest residents with a physical or mental disability. It provides subsidized door-to-door transportation service from participating taxi companies within Raleigh city limits, and also within the city limits of Wake Forest. This service is available to residents who qualify under the Americans with Disabilities Act (ADA) guidelines. To qualify, there must be a GoRaleigh fixed bus route service available for the trip, but as a result of physical or mental impairment, the individual is unable to get to, board, ride, get off the bus, or travel to/from the GoRaleigh bus stop to the destination. The taxi or handicab trip must begin and end within 3/4 of a mile of a GoRaleigh, Wake Forest-Raleigh Express, or Wake Forest Loop bus stop. Other eligibility requirements may apply. Eligible trips allow taxi and handicab service to be provided at a cost of $2.50 per trip. Eligible users pay with tickets, good for one trip, one way only. Trips must be scheduled through the GoRaleigh Access program. Staff will determine if the requested trip is eligible and will dispatch the service through the approved cab company. Requests for GoRaleigh Access can be made by calling the main number during office hours as listed above; via fax Monday through Friday at fax number above; also via e-mail Monday through Friday at www.raleighnc.gov. GoRaleigh Access application is available online at: www.raleighnc.gov/content/PWksTransit/Documents/AccessibleRaleighTransportation/TIERIIappl.doc Purchasing GoRaleigh Access tickets: Tickets may be purchased from the City of Raleigh in person or by mail. No refunds or exchanges for purchased coupons. Visa and MasterCard are accepted for tickets purchased at the Avery C. Upchurch location, as well as mail-in payments. See details below: In person: Avery C. Upchurch Government Complex 222 W. Hargett Street 1st Floor Revenue Services Lobby Hours: Monday-Friday, 8:30AM to 5:00PM Additional Location: 4104 Poole Road, 1st Floor Moore Square Transit Station Information Booth: Located on Blount Street between Hargett and Martin Streets Hours: Monday-Friday, 7:00AM to 6:00PM; Saturday, 8:00AM to 5:00PM By mail: Please make check or money order payable to City of Raleigh. Include your ID number and mail to: City of Raleigh Revenue Services-56 PO Box 590 Raleigh, NC 27602-0590
This information is provided as is with no guarantee as to the accuracy of the information. Information is considered to be accurate as of the date of the last update, printed above. Resources for Seniors may not be held liable for misuse of this information.