Telephone Numbers and Contact information
Phone #:(919) 890-3459 General number to access program
Phone #:(919) 890-3417 Richard Vinson, Senior Transit Planner
Phone #:(919) 890-3438 Michelle Utley, Mobility Specialist
Fax Number:(919) 890-3484

Web Page:  www.raleigh-nc.org/transit/art.htm

Program Details:
Hours: Monday-Friday, 8:00 AM-5:00 PM, Sat and Sun 8-5 via Voice Mail.

Eligibility: Tier I: Disabled or elderly Raleigh resident, no valid drivers license. Tier II: Complex eligibility rules based on ADA requirements

Fees: No application fee. The Tier I cost to the customer is $12 for $25 worth of coupons. The Tier II cost is twice the fixed route base fare.

Intake Process: Fill out application. Takes about 3 weeks to process Tier I application; 21 city business days for Tier II.

Service Area: Tier I is inside the Raleigh city limits. Tier II is within 3/4 of a mile of a fixed city transit system bus route.

Program Description:
Website has Tier I application available online. Go to: http://www.raleighnc.gov/forms/Public_Works/ Accessible_Raleigh_Transportation/Tier1Application.PDF Transportation program serving City of Raleigh Residents. If you are a Raleigh resident with a physical or mental disability which makes it impossible to drive a car and/or use the city bus system, you are eligible for ART. ART provides subsidized door-to-door transportation service from participating taxi companies within Raleigh's city limits. TIER I PROGRAM: One-way taxi or handicab trips beginning and ending inside city limits. -Clients pay for service with ART coupons (approx. 50% discount on regular fare) -Clients who still have driver's license are NOT eligible for Tier I services, but may apply for Tier II. TIER II PROGRAM: Tier II is available to ART users who qualify under the Americans with Disabilities Act (ADA). In order to qualify for Tier II service, there must be CAT fixed route service available for the trip but, as a result of physical or mental impairment, the individual is unable to get to, board, ride, get off, or travel from the CAT bus stop to the destination. ART trips are eligible for Tier II only if the taxi or handicab trip begins and ends within 3/4 miles of a CAT bus stop. Other eligibility requirements may apply. Eligible Tier II ART trips allow taxi and handicab service to be provided at a cost of $2.00 per trip. Eligible users pay for Tier II service with ART tickets, good for one trip, one way only. Tier II trips must be scheduled through the ART program; staff will determine if the requested trip is eligible and will dispatch the service through the approved cab company. Requests for Tier II ART service may be made Monday through Friday between 8:00 a.m. to 5:00 p.m. by calling 890-3459; Saturday and Sunday by Voice Mail from 8:00 a.m. to 5:00 p.m. at the same number, and by fax Monday through Friday at 890-3484. Also, via e-mail Monday through Friday at Raleighnc.gov Also, seniors can ride regular city buses for $.50 per trip. Seniors can buy a ticket for $4.00 which is good for 10 bus rides (by showing a valid Medicare card or CAT identification card). May transport to medical clinics at Duke and UNC Hospital Systems through use of a TTA Van at a charge of $4 one way or $8 round trip. Purchasing ART tickets: ART/Tier I coupon books and Tier II tickets may be purchased from the City of Raleigh in person or by mail. No refunds or exchanges for purchased coupons. VISA and MasterCard are accepted for tickets purchased at the Avery C. Upchurch location, as well as mail payments. See details below: In person: Avery C. Upchurch Government Complex 222 W Hargett Street Room 439 Hours: Monday-Friday, 8:30am to 5:15pm Moore Square Transit Station Information Booth Located on Blount Street between Hargett and Martin Hours: Monday-Friday, 7:00am to 6:00pm; Saturday, 8:00am to 5:00pm By mail: Please make check or money order payable to City of Raleigh. Include your ID number and mail to: City of Raleigh Revenue Services-56 PO Box 590 Raleigh, NC 27602-0590

This information was last updated on 01/17/2008

This information is provided as is with no guarantee as to the accuracy of the information. Information is considered to be accurate as of the date of the last update, printed above. Resources for Seniors  may not be held liable for misuse of this information.