Program Information
KePro
Location
Telephone Numbers and Contact Information
Telephone 1:Telephone 2:
Telephone 3:
Fax:
Web Page: www.keproqio.com/
Program Details
Eligibility: Service available for Medicare beneficiaries and caregivers
Fees: None
Intake Process: Appeals process may be initiated over the phone
Service Area: North Carolina
Program Description:
The Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. The site offers beneficiary and family-centered care information for providers, patients, and families If a Medicare beneficiary has a concern or is not satisfied with the quality of care received, he or she can call the KEPRO Medicare Beneficiary Helpline. * An impending hospital discharge – Sending you home when you believe you are too sick to leave and should continue to stay in the hospital longer. * Termination of service – Ending a course of treatment (such as rehabilitation, nursing home, home health, or hospice care) when you feel you still need those services. The beneficiary may also download a quality of care complaint form, English or Spanish, to complete and fax. ****Does not handle billing or claims. Works under contract to the Centers for Medicare & Medicaid Services, an agency of the U.S. Department of Health and Human Services. KEPRO Area 2 serves North Carolina 0r mail to: 5201 West Kennedy Boulevard, Suite 900, Tampa, Florida 33609, Attention: Beneficiary Complaints
This information is provided as is with no guarantee as to the accuracy of the information. Information is considered to be accurate as of the date of the last update, printed above. Resources for Seniors may not be held liable for misuse of this information.